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Your right to privacy is very important to us. We take the privacy and security of your information very seriously and have certain policies to ensure It remains safe. This notice elaborates the way we collect information, its use and its protection
We are Assertic BPO Pvt. Ltd.
We work under the brand names Assertic BPO Pvt. Ltd. and Household Survey UK. We are a Direct Marketing business and we carry out telephone surveys on behalf UK companies helping them to share and promote their products and services to UK consumers. We will always display our telephone number when we make calls. This number can be used to call us back using the same number.
Company Registration Number: 13751988
ICO no- ZA647515
Personal data is something, with which we can identify a specific individual. During a survey we collect several types of personal data from you, which can be categorized into the following:
We always collect information about you when you enquire or use our services. Information that we collect, and store may include:
We keep your personal information only as long as it is necessary in line with regulatory and legal requirements. We destroy the information securely when it is no longer required. We also have a retention program which we use to manage the length of time we keep personal data. If you would like to know any specific timescales listed on it, please contact us.
The privacy and security of your information is important to us. We protect your information by maintaining physical and procedural safeguards to collect, store, and disclose personal data to prevent unauthorized access, accidental loss, disclosure, or destruction.
There is no data transmission over the internet, which can be entirely secure, and we cannot guarantee the security of your personal information and/or use of our sites. However, we use our efforts to protect the security of your personal information from unauthorized access.
We may process your information outside of the UK or the European Union. In such case, we will not transfer your information to other countries outside the EEA unless it is impossible for us to deliver our products and services. Even if we do, we ensure the same level of privacy & security as the UK.
Most of the information we process is provided to us directly by you. We only collect, use, store or disclose information where we have a lawful basis to do so.
Sometimes we may send information, receive information or exchange your personal information with:
We share your information with organizations based outside the UK or European Union. In such cases, we will only do so if that organization complies with local data protection laws and with a proper written agreement.
There are also other organizations that process your information on our behalf; we take care to ensure they also have high data security standards. We do not allow these organizations to use your information for unauthorized purposes. If the business is sold to another organization, we may transfer any information we hold to that organization.
In case that a third party organization will deliver the service requested by you, whilst the information you provided will be disclosed to them and it will only be used for the administration of the service provided and to maintain management information for business analysis. Our Third party Sponsors may contact you for marketing purpose by Email marketing, post, telephone, SMS/MMS Mobile Message Marketing or Social Media Advertising.
Marketing Service Providers are companies who collect data from different Data Controllers, such as us, and they also help their clients tailor products and services which best suit your requirements. They may also use your data for fraud prevention. Marketing Services Providers we work with are completely limited to only those organizations we have completed checks on and who will process your data in strict compliance with all laws, guidance and regulations of Data Protection. We share your data under the strict license terms with the Marketing Services Providers as listed below, who like us, will use it to create products and services to help organizations understand the likely characteristics of their own customers; and find others like them across a range of marketing channels. Some of our Marketing Service Provider is:
Aura Media Group Limited
Interrog8 Ltd
White Gold Media
Lead 365 Ltd
PMDSC Ltd
Perfect Ingenuity Limited
AXOWA
Choose Leads Ltd
Maxi Media Marketing Limited
Contact Labs Ggroup Limited
One Life
Homeshield Direct
Scottish Power Energy Limited
Company number: SC193794
320 St Vincent Street, Glasgow G2 5AD
Privacy Policy: https://www.scottishpower.co.uk/legal/privacy-policy
Those third parties who want to send you marketing or to advertise to you will fall into the following categories:
Claims Management Service Personal Injury Claims
Financial products/services, Claims like Credit / bank card charges, Unenforceable consumer credit agreements, pensions, Mis-sold PPI, Mis-sold mortgages and investments, SERPS.
Finance Pensions
Mortgages, Loans, investments, credit cards savings etc.
Insurance
Home, Car, Travel, Pet, Personal and other insurances.
Lifestyle Government, Legal Services, Media & publishing companies, Health & Well-being, Call Centre and Fitness, Charities, , Leisure, Aditus, Gaming / Gambling, , Educational institutions, Market research and Mobility Sector etc.
Retail Online retail
General stores, Automotive (including dealerships and accessories), FMCG & Pharmaceutical Property, Home improvement, Fashion and clothing, FMCG and Pharmaceutical, IT & Home computing, Telecoms and utilities.
Travel Holidays, Hotel, Airlines and Travel booking etc.
We are committed to protect your personal information & we are legally obliged to use your information with all laws for the protection of personal information.
The lawful bases, we rely on for processing your personal information are:
In case we process data for surveying or marketing purpose, including when we share information with third parties, we will typically do so under the lawful practices of your consent or legitimate interest, as detailed below:
We may also receive personal information indirectly; such information is provided to us by our clients. Information, which are required to provide you a product or service, to satisfy legal or requirements, or where we have your consent.
We may also use your information to:
We do not ask for special category data, which includes your medical history, religious/political beliefs and we will never ask for financial information. Moreover, you always have the right to refuse to answer any question.
In case that a third party may deliver the service requested by you, whilst the information you provide could be disclosed to them, it will only be used for the administration of the service provided and to maintain management information.
According to data protection regulations you have rights over how we store and use the information we have about you:
Right to manage consents
You have the right to give your consent to us using your data for any activities we do not have another lawful basis to carry out, for example sending you marketing communications. You can withdraw consent at any time.
Right of Access
You do have the right to access the information we hold about you; this is called a Data Subject Access Request.
Right to know about sharing
You also have the right to know who your data is shared with and the reason of sharing
Right to rectification
You have the right to have your information updated if they are incorrect and for information not required for legitimate reasons to be removed. You also have the right to ask us to complete information about you, which is incomplete
Right to erasure
You also have the right to ask us to erase your personal information which you don’t want to share with us anymore.
Right to object to processing
You have the full right to object to the processing of your personal data in certain circumstances.
Right to restriction of processing
You have the right to restrict the automated processing and profiling of your details. Profiling can be used to analyze economic situations, health, personal preferences, interests, reliability, location, behaviour, movements etc.
Right to data portability
You have the right to request that information we process, means is sent to you or another nominated data controller in a commonly used user readable format.
You do not need to pay any charge for exercising your rights. If you make a request, we will respond to you within one month of time.
If you want to action any of the above, please contact our local representative, by:
Please do not include private & confidential information in e-mails or letters.
You can also complain to the ICO if you are not satisfied with how we have used your data. You can contact them by writing to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF or call their helpline on 0303 123 111
Changes to the Privacy Policy
We may make changes to the privacy policy time to time . You should check this page regularly to see our most up to date policy . The Privacy Policy was last updated November 2025.
